FAQS

How to Order:

Order Custom Cut Foam:

From the Homepage, select one of the six shapes for the foam product you wish to order. Then input the required dimensions in inches, and select a foam type, firmness, and quantity you would like for each specific shape. Each shape has a dimensions diagram to assist with inputting the correct dimensions for your needs.

Order Based on Foam Type:

We have a Foam page where you can order square and rectangular-shaped foam based on the foam type you have in mind, with information on each type of foam. You can also order from our Foam Fast page for expedited shipping.

Order Foam Mattresses:

From the menu, select the Mattresses page, where you will be redirected and able to order foam mattresses. Simply enter your desired mattress size, thickness, foam type, and firmness to get a comfortable night’s sleep.

General Information:

Foam Firmnesses:

A foam’s firmness (Indent Load Deflection) is simply a measure of how soft or firm it is. Most furniture is between Medium Soft and Firm. The choice made on foam firmness is a matter of personal preference. You can use this I.L.D. chart as a reference.

Foam Packaging:

Foam requires vacuum packing for shipping. This does not harm the foam. Leave foam out and unused until proper size recovers. This can take 1-7 days. Leaving items in their compressed packaging will damage them.

Foam Types:

We carry a large variety of foam. If you know what foam type you would like to order visit our Foam page. If you want more information about foam, visit our Foam Types page.

How Foam is Cut:

Foam is cut to one-quarter inch increments only. Cut foam sizes have limitations. Orders beyond limitations will be glued or cut in increments.

Terms of Service:

Canceling Orders:

Orders can be canceled within 24 hours of order placement. Please contact us by phone or email at +1 (805) 964-2001 or info@foamonline.com. After 24 hours, all sales are final and non-refundable. All canceled orders are subject to a 3% cancelation fee.

Returns:

As stated in the National Health & Safety Code, foam products and pillows are non-returnable items. This is for the simple fact that you would not want to receive and use someone’s returned foam without your knowledge. We are not responsible for claims of defect (I.e. but not limited to: dirt, tears, rips, scuffs, stains, etc.). If the incorrect product/s was shipped, please contact us at info@foamonline.com with details and we will evaluate the situation case by case. We cannot guarantee that polyurethane foam will maintain its original shape during shipping.

Risk of Loss:

All purchases of physical items from Foamonline are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for products lost or damaged in shipping.

Warranty:

Foam manufacturers do not accept warranties on the foam products that they produce. Consumers would not want to be subject to receiving a returned mattress under warranty from some other customer. Foamonline.com sells new, unused foam only.