FAQS

Shipping Information:

Shipping Timelines:

Products may be grouped together for shipping purposes.

Shipping Rates:

We ship within the U.S. and Canada only. Our listed shipping rates are only for the contiguous US. Outside of the contiguous US, an additional shipping charge will be invoiced separately.

  • For orders $74.99 and under, the shipping rate is $19.95.
  • For orders $75 to $149.99, the shipping rate is $14.95.
  • For orders $150 and over, shipping is free.

P.O. Boxes:

Shipping to a P.O. Box may incur additional shipping charges based on package size and service area.

Foam Packaging:

Foam is vacuum-packed for shipping. Once received, open and leave the foam out until its proper size recovers. Leaving items in their compressed packaging will damage them.

Please Note: We cannot guarantee that 1.2 lb. Commercial Grade Polyurethane foam will maintain its original shape during shipping.

General Information:

Foam Datasheets:

We carry a large variety of foam. If you want more information about our foam such as use cases and datasheets, visit our Foam Types page. To order, click here.

Foam Firmnesses:

A foam’s firmness or ILD (Indent Load Deflection) is simply a measure of how soft or firm it is. Most upholstery foam is between Medium Soft and Firm. The choice made on foam firmness is a matter of personal preference. You can use this I.L.D. chart as a reference.

How Foam is Cut:

Foam is cut in 1/4″ increments only. Foams have varying size limitations. You can find these limitations below. Orders beyond the size limitation described below will be cut in increments divided by anything over the size limitation.

Maximum Foam Dimensions:

  • High Density Foam – 96″ x 82″
  • Polyurethane Foam – 84″ x 82″
  • Lux Foam – 96″ x 82″
  • High Resilience Foam – 96″ x 82″
  • Memory Foam – 82″ x 60″
  • Latex Foam – 80″ x 60″
  • Dry Fast Foam – 80″ x 60″
  • Charcoal Foam – 96″ x 82″
  • Rebond Foam – 84″ x 60″
  • Closed Cell Foam – 98″ x 49″ x 4″

Aside from the above limitations, foam may be adhered together prior to shipment based on current available stock.

Foam Markings:

Our foams have markings on them. This is necessary in order to identify foam pieces and prevent mistakes during shipping. Please leave a note on your order if you’d like our team to refrain from marking your foam.

Terms of Service:

Canceling Orders:

Orders can be canceled within 24 hours of order placement. Please contact us through email at info@foamonline.com or call us at (805) 964-2001. After 24 hours, all sales are final and non-refundable. All canceled orders are subject to a 4% cancelation fee.

Returns:

Please view our Terms & Conditions.