FAQS


Shipping Information:

Shipping Timelines:

Please Note: There are nationwide supply chain issues due to the pandemic. We ship most orders on time but foam orders may be delayed due to shortages and order volume.

Products may be grouped together for shipping purposes.

Shipping Rates:

We ship within the U.S. only through UPS Ground.

  • For orders $74.99 and under, the shipping rate is $19.95.
  • For orders $75 to $149.99, the shipping rate is $14.95.
  • For orders $150 and over, shipping is free within the contiguous U.S. 48 states.

Outside the contiguous 48 states, an additional shipping charge will be invoiced separately.

P.O. Boxes:

We can not ship to P.O. boxes due to UPS delivery policies. Please contact us before placing your order if it must be shipped to a P.O. box.

Foam Packaging:

Foam requires vacuum packing for shipping. Open and leave the foam out and unused until its proper size recovers. This can take 1-7 days. Leaving items in their compressed packaging will damage them.

Please Note: we can not guarantee that 1.2 lb. Commercial Grade Polyurethane foam will maintain its original shape during shipping.

General Information:

Foam Datasheets:

We carry a large variety of foam. If you want more information about our foam such as use cases and datasheets, visit our Foam Types page. To order, click here.

Foam Firmnesses:

A foam’s firmness (Indent Load Deflection) is simply a measure of how soft or firm it is. Most upholstery foam is between Medium Soft and Firm. The choice made on foam firmness is a matter of personal preference. You can use this I.L.D. chart as a reference.

How Foam is Cut:

Foam is cut to 1/4″ increments only. Cut foam sizes have limitations and orders beyond limitations will be glued or cut in increments divided by anything over 96″.

Terms of Service:

Canceling Orders:

Orders can be canceled within 24 hours of order placement. Please contact us through email at info@foamonline.com or call us at (805) 964-2001. After 24 hours, all sales are final and non-refundable. All canceled orders are subject to a 3% cancelation fee.

Returns:

Please view our Terms & Conditions.