FAQS

Shipping Information:

Shipping Timelines:

Products may be grouped together for shipping purposes.

Contiguous United States Shipping Rates:

Our listed shipping rates are only for the contiguous US. Outside of the contiguous US, an additional shipping charge may be invoiced separately.

  • For orders up to $149.99, the shipping rate is $14.95.
  • For orders $150 and over, shipping is free.

Canada, U.S. Territories Shipping Rates:

The following shipping rates are estimates and an additional shipping charge may be invoiced separately.

  • For orders up to $99.99, the shipping rate is $19.95.
  • For orders between $100.00 and $199.99, the shipping rate is $29.95.
  • For orders between $200.00 and $399.99, the shipping rate is $39.95.
  • For orders $400.00 and over, the shipping rate is $49.95.

P.O. Boxes:

Shipping to a P.O. Box may incur additional shipping charges based on package size and service area.

Foam Packaging:

Foam is vacuum-packed for shipping. Once received, open and leave the foam out until its proper size recovers. Leaving items in their compressed packaging will damage them.

Note: We cannot guarantee that 1.20 lb. density foam will maintain its original shape during shipping.

General Information:

Foam Datasheets:

We carry a large variety of foam. If you want more information about our foam such as use cases and datasheets, visit our Foam Types page. To order, click here.

Foam Firmnesses:

A foam’s firmness or ILD (Indent Load Deflection) measures how soft or firm it is. Most upholstery foam is between Medium Soft and Firm. The choice made on foam firmness is a matter of personal preference. You can use this I.L.D. chart as a reference.

How Foam is Cut:

Foam is cut in 1/4″ increments only. Foams have varying size limitations. You can find these limitations below. Orders beyond the size limitation described below will be cut in increments divided by anything over the size limitation.

Maximum Foam Dimensions:

  • Polyurethane Foam – 84″ x 82″
  • Charcoal Light Foam – 84″ x 82″
  • Conventional Foam – 96″ x 82″
  • Charcoal Foam – 96″ x 82″
  • Dry Fast Foam – 80″ x 60″
  • High Density Foam – 96″ x 82″
  • Lux Foam – 96″ x 82″
  • High Resilience Foam – 96″ x 82″
  • Qualux Foam – 96″ x 82″
  • Gel-Infused Memory Foam – 82″ x 60″
  • Memory Foam – 82″ x 60″
  • Rebond Foam – 84″ x 60″
  • Latex Foam – 80″ x 60″

Aside from the above limitations, foam may be adhered together before shipment based on current available stock.

Foam Markings:

Our foams have markings on them. This is necessary to identify foam pieces and prevent mistakes during shipping. Please leave a note on your order if you’d like our team to refrain from marking your foam.

Terms of Service:

Canceling Orders:

Orders can be canceled within 24 hours of order placement. Please contact us through email at info@foamonline.com or call us at (805) 964-2001. After 24 hours, all sales are final and non-refundable. All canceled orders are subject to a 4% cancelation fee.

Returns:

Please view our Terms & Conditions.