FAQS


Shipping Information:

Shipping Timelines:

There are nationwide supply chain issues due to the pandemic. We ship most orders on time but foam orders may be delayed due to shortages and order volume.

  • Express Foam is shipped within approximately 1-2 business days.
  • Clearance, Pillows, Supplies, and TipPedic products are shipped within approximately 2-4 business days.
  • Custom Cut Foam is shipped within approximately 7-14 business days.

Products may be grouped for shipping purposes.

Shipping Info:

We ship within the U.S. only. Orders are shipped via UPS or USPS. We offer free shipping for orders $150 and over within the contiguous U.S. 48 states. Outside the contiguous 48 states (Alaska, Hawaii, Porto Rico, The Virgin Islands), an additional shipping charge will be invoiced separately.

P.O. Boxes:

FoamOnline does not ship to P.O. boxes due to UPS and FedEx delivery policies. Please contact us before placing your order if it must be shipped to a P.O. box.

Foam Packaging:

Foam requires vacuum packing for shipping. This does not harm the foam. Leave foam out and unused until its proper size recovers. This can take 1-7 days. Leaving items in their compressed packaging will damage them. We cannot guarantee that Commercial Grade Polyurethane foam (1.2 lb. density) will maintain its original shape during shipping.

General Information:

Foam Datasheets:

We carry a large variety of foam. If you want more information about our foam, visit our Foam Types page.

Foam Firmnesses:

A foam’s firmness (Indent Load Deflection) is simply a measure of how soft or firm it is. Most upholstery foam is between Medium Soft and Firm. The choice made on foam firmness is a matter of personal preference. You can use this I.L.D. chart as a reference.

How Foam is Cut:

Foam is cut to 1/4″ increments only. Cut foam sizes have limitations and orders beyond limitations will be glued or cut in increments divided by anything over 96″.

Terms of Service:

Canceling Orders:

Orders can be canceled within 24 hours of order placement. Please contact us via email at info@foamonline.com or call us at (805) 964-2001. After 24 hours, all sales are final and non-refundable. All canceled orders are subject to a 3% cancelation fee.

Returns:

Please view our Terms & Conditions.