FAQS

General Information:

Foam Datasheets:

We carry a large variety of foam. If you want more information about our foam, visit our Foam Types page.

Foam Firmnesses:

A foam’s firmness (Indent Load Deflection) is simply a measure of how soft or firm it is. Most upholstery foam is between Medium Soft and Firm. The choice made on foam firmness is a matter of personal preference. You can use this I.L.D. chart as a reference.

Foam Packaging:

Foam requires vacuum packing for shipping. This does not harm the foam. Leave foam out and unused until its proper size recovers. This can take 1-7 days. Leaving items in their compressed packaging will damage them. We cannot guarantee that polyurethane foam (1.2 lb.) will maintain its original shape during shipping.

How Foam is Cut:

Foam is cut to 1/4″ increments only. Cut foam sizes have limitations and orders beyond limitations will be glued or cut in increments.

P.O. Boxes:

FoamOnline does not ship to P.O. boxes due to UPS and FedEx delivery policies. Please contact us before placing your order if it must be shipped to a P.O. box.

Shipping Info:

We ship within the U.S. only. Orders will be shipped via UPS, USPS, or FedEx in approximately 7 to 14 business days. We offer free shipping for orders $100 and over within the contiguous U.S. 48 states. Outside the contiguous 48 states (Alaska, Hawaii, Porto Rico, The Virgin Islands), an additional shipping charge will be invoiced separately.

Terms of Service:

Canceling Orders:

Orders can be canceled within 24 hours of order placement. Please contact us via email at info@foamonline.com or call us at (805) 964-2001. After 24 hours, all sales are final and non-refundable. All canceled orders are subject to a 3% cancelation fee.

Returns:

Please view our Terms & Conditions.

Risk of Loss:

All purchases of physical items from Foamonline are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for products lost or damaged in shipping. We will process a claim with the delivery agency on your behalf for lost or damaged products. It is the customer receiving the package’s responsibility to check for shipping damage prior to opening. Photograph the damaged area and notify us within three (3) days. We require photographs (prior to opening) and all packaging materials in order to process a claim with the delivery agency on your behalf.

Warranty:

Foam manufacturers do not provide or accept warranties on the foam products that they produce. Consumers would not want to be subject to receiving a returned mattress under warranty from some other customer. Foamonline.com sells new, unused foam only.